Routine Monthly Server Maintenance

On March 3, 2024 beginning at 10:00 AM (until 1:00 PM) mountain, all services will be unavailable.
To insure top-peak performance of FirestarHosting.CC server’s, routine maintenance is being performed on March 3, 2024.
Services such as web, database, FTP, email and phone system, will be taken offline during the maintenance window.
Providing no issues occur, services will be brought back up by 1:00 PM on March 3. However, to insure a safety net, services will be back up by no later than 1:30 PM mountain.
If clients have questions, please email the System Admin
Prior to the maintenance window.

Hours of Operation Change

Beginning on December 1, 2023, FirestarHosting will be operating from 10:00 AM to 4:00 PM (Mountain.) This will be for all 7 days, Monday through Sunday.
Support tickets and calling into the phone system will be affected, so if clients call after 4:00 PM or submit a support ticket after that time, they will be tended to the next day at 10:00 AM.

Introducing MUD/MOO Hosting

Are you looking to host a Mud/Moo? Are you looking to learn MOO programming?
If you answered, yes to both questions, then I have a beginner Moo hosting package that will send you on your way.

Pterodactyl – Beginner MOO Package

• Space: 700MB
• Email accounts allowed: 1
• Free subdomain setup: Yes
• Free LambdaMOO install: Yes
• Free MOO account backup task setup: Yes
• Secure Shell (SSH) access: Yes (upon request)
• Free technical support: Yes
• Technical support incidents allowed: Unlimited

If you have questions before requesting Mud/Moo hosting, please
Click here to call for Hosting Support

Routine System Maintenance Notice

On June 3rd, 2023, from 2:00 PM to 4:00 PM (Mountain) there will be routine required maintenance being performed.
Mission critical services:

• Web
• Database
• FTP
• Email

Will be unavailable. During the 2 hour window, email sent to users may be delayed.
Upon all services being bought back online, email delays should resolve themselves.
All services should be bought back online by 4:00 PM, however, there may be complications. Because of these, services should be back up by no later than 5:00 PM.
Support (during the maintenance window,) can be obtained by calling into the phone system:
7735414611

Notification of Website Un-Availability

Beginning Saturday, Apr. 29th, 2023 (Times are mountain standard time,) at 10:00 AM to 4:00 PM, our web-server will be unavailable while I work on switching us to a new web-server.

Why The Switchover

Server memory is being consumed with our current web-server do to heavy traffic, therefore, I’d like to switch us over to a lower memory consumption based web-server.
The server, called NGINX (or just Nginx,) is a smaller web-server which can handle thousands of concurrent connections without heavy server load.
This servers initial purpose was to act as a “Reverse Proxy,” meaning requests from it can be handled via a proxy server or the server could even act as a “Load-balancer server,” allowing it to handle load (to reduce traffic) of a website.
While the server is considered “Multi-Purpose,” we will be using it as just a stand-alone web-server instead.

Site SSL Certificates

All website SSL certificates will be revoked (or invalidated) so that they can be reissued for our new Nginx web-server. As a result of this, you may experience “SSL Connect” error messages while certificates are being reissued. For now, please ignore these messages and continue on to your site as normal.
Sites should be back online by 4:00 PM Saturday, though please allow until 5:00 PM before contacting the support phone system.

Notice of Routine System Maintenance

Summary

On March 8, 2023 beginning at 10 AM to 4 PM (mountain,) there will be system maintenance being performed on the Barracuda hosting server.
During this window, all services (mission critical,) and user-defined, will be shutdown.
Services like web, FTP, Database, and email, will be taken down to perform the routine maintenance.
Services should be back up by 4 PM, though there may be complications, so they may be back up by 5 PM instead.
Email may be delayed during this time, though it should be able to resolve itself once services are available at the conclusion of maintenance.
If you have questions, please call
(773) 541-4611
Option 1, for Hosting Support.

Smartphone Email Configuration Issues

If you have discovered issues configuring your email on your Android or iPhone’s for any domain hosted with FirestarHosting.CC, this is because it has come to my attention that iMap is not working with those smartphones.
For iMap, you may discover the message:
Cannot connect using SSL. Would you like to configure the account without using SSL?
As a workaround, please use POP3 along with SMTP to configure your email.
If you require assistance with this, please send an email to
email@firestarhosting.cc

With subject: Help With Smartphone Email Account Configuration
Within the body of the message, state the type of smartphone you have (I.E., Android, iPhone, and operating system, OS, you have, iOS8, Android Lollipop.)
The ticket will also have to include the domain name (including either the dot Com, dot CC, dot net, etc.)
I will then assist you (if I am able to,) in configuring your email account for Pop3/SMTP.