March 16, 2020
Dear valued customers,
As the spread of COVID19 continues and the situation changes regarding COVID19, I wanted to write to let you know what FirestarHosting.CC is doing in regards to contingency plans.
Plan Overview
Every year, FirestarHosting has plans in place to combat situations (whether that’d be hurricanes or other natural disasters.)
As COVID19 is considered a pandemic, this falls under the natural disaster’s, and therefore, this is apart of this year’s contingency plans.
As part of this year’s plans, the following will occur
-
Accounts scheduled for deletion do to nonuse; This will be suspended until Nov. 1, 2020.
Customers who require support will continue to receive support as needed.
If a mass U.S. quarantine is ordered by the president, FirestarHosting.CC will immediately Cease operations. This means, any support tickets/requests, these will be tended to after said quarantine has concluded.
Should FirestarHosting Cease it’s operations, and a paid customer is scheduled to pay on the day in question, and the customer has already paid, the customer will be refunded their payment. Note: Refunds may take up to 30 (thirty) days to process.
Should a server issue or security issue occur, and FirestarHosting has already Ceased operations, I will look into said issues and tend to them when time and circumstances allow.
If martial law is ordered by the president, FirestarHosting will also proceed to immediately Cease operations. In this case, this means that security or server issues will not be tended to. After martial law is concluded, any issues needing my attention will then be looked into as required.
If customers have any questions regarding these plans, feel free to reply to the list, or to this email address.
Note: To insure your reply gets through to me, please BCC a copy of your reply to
topdog2046 at icloud.com
In case the server is unavailable. Have a great morning.