To aid in getting proper support, I have introduced One-Time Use Support Pins.
These random, one-time use 6 digit numbers are generated server-side, and will aid in speeding up support responses a bit quicker.
All tickets must have a One-Time Use Support Pin associated with them. To generate a support pin, you can visit
https://firestarhosting.cc/supportpin.php
If you lost your One-Time Use Support Pin, you can use the link above to regenerate another one, and insure your ticket has the new Pin included with your ticket.
Also, if you need to call for support, and you have a support ticket opened, please include your One-Time Use Support Pin.
You may call
Local: 315.898.1197, option 1.
International: 1.315.898.1197, option 1.
Call-in support times are from
Monday’s and Thursday’s
8:00 AM until 4:00 PM
Saturday’s and Sunday’s
9:00 AM until 4:00 PM.
Tuesday’s, Wednesday’s, and Friday’s
Please submit support tickets only. I will respond when I can during those days.
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